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Bytique Refund Policy

STANDARD REFUND TERMS

Products purchased from Bytique may be refunded only if cancelled within the following timeframe:

               Annual Plans - Within 30 days of the date of the transaction.

               Monthly Plans - Within 48 hours of the date of the transaction

Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Bytique in accordance with the terms and conditions of the applicable product or service agreement.

You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.   

Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance.  Please see below for refund terms applicable to such products.

PRODUCTS WITH SPECIAL REFUND TERMS

Ad Spend

For SEV Premium, the ad spend and search marketing fees are non-refundable for the current month. We may refund future pre-paid months and future-month additional ad spend and search marketing fees.

Assisted Service

Refundable after the initial three months.

Auction Featured Listings

Refundable during first 24 hours if there are no bids.

Auctions Additional Categories

Refundable during the first 48 hours if there are no bids.

Domain Name Auto Renewals (ICANN regulated gTLDs)

Refund for domain names set on auto-renewal, which are calculated from the date of expiration of the domain (and not necessarily the date of renewal), are as follows:

One-year renewals - Refundable if canceled within 45 days after expiration (not within 45 days after renewal).

Multiple-year renewals - Refundable if canceled within 5 days after renewal.

NOTE: The associated ICANN fee is only refundable within 5 days of renewing a domain name.

Domain Name Manual Renewals (ICANN regulated gTLDs)

Refundable if canceled within five days of manual renewal.

Get Started Service

If a Get Started Service has already been performed, then it is non-refundable. If a Get Started Service has not yet been performed, then it follows our Standard Refund Policy set forth above. 

gTLD Pre-Registrations

For gTLD pre-registrations, application fees are non-refundable*. 

*For more information on pre-registration refunds with Donuts Inc.’ family of TLDs , see Donuts’ Pre-Registration  Refunds and Auctions  policy. 

Domain Name Registrations (New Registrations for ICANN regulated gTLDs)

Refundable if canceled and processed within five days of registration (120 hours).

Domain Name Registrations in Certain ccTLDs

SEO Services

SEO Services is a 12-month commitment billed monthly. You are expected to stay at the agreed upon price for 12 months. You can cancel SEO Services at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months. When you cancel, you become responsible for maintaining any and all of the onsite or offsite optimizations previously done by SEO Services. If you cancel SEO Services within 48 hours of buying them, you can receive a full refund, including for the first month. After 48 hours, however, you will have to pay for the first month and you will not be billed for future months. 

PRODUCTS NOT ELIGIBLE FOR REFUNDS

Revised: 3/13/16
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